Top Navigation

 

Support

For assistance with your Azure Biosystems product, you can reach us through the following methods:
Email: support@azurebiosystems.com
Phone: (925) 307-7127, 9am-4pm Pacific time
Or fill out the form below.








Max File size limit is 20MB


INSTRUCTIONS FOR CIELO USERS TO GENERATE A LOG FILE:

  1. Power on the system.
  2. Go to Device Settings from the Main Menu.
  3. On the left side of the screen, select Technical Support.
  4. Insert a USB into the front USB port.
  5. In the Technical Support menu, tap the support phone number 5 times in quick succession.
  6. Follow the prompts in the software to generate a log file.
  7. Attach the log file above.
INSTRUCTIONS TO LOCATE SERIAL NUMBER:
Serial number can be found on a silver label on the back panel of the system above where the power cable is connected to the system.

Azure 600
Azure Cielo 6
Sapphire RGBNIR