Azure BiosystemsAzure Biosystems offers the best gel documentation and western blot imaging systems
Support
For assistance with your Azure Biosystems product, you can reach us through the following methods:
Email: support@azurebiosystems.com
Phone: (925) 307-7127, 9am-4pm Pacific time
Or fill out the form below.
INSTRUCTIONS FOR CIELO USERS TO GENERATE A LOG FILE:
Power on the system.
Go to Device Settings from the Main Menu.
On the left side of the screen, select Technical Support.
Insert a USB into the front USB port.
In the Technical Support menu, tap the support phone number 5 times in quick succession.
Follow the prompts in the software to generate a log file.
Attach the log file above.
INSTRUCTIONS TO LOCATE SERIAL NUMBER: Serial number can be found on a silver label on the back panel of the system above where the power cable is connected to the system.
